Shipping policy
Shipping Policy
Hess Creations
Thank you for supporting Hess Creations! Please review our shipping policy below.
Processing Time
Most items are handcrafted and made to order. Processing times typically range from 3–7 business days, depending on the item and order volume. Custom or bulk orders may require additional time.
You will receive a confirmation once your order has shipped.
Shipping Methods & Rates
Shipping rates are calculated at checkout based on:
-
Order size and weight
-
Shipping destination
-
Selected shipping method
We currently ship within the United States. If you are interested in international shipping, please contact us before placing your order.
Delivery Time
Once shipped, delivery times are determined by the carrier and typically range from 2–5 business days. Please note that delivery times are estimates and not guaranteed.
Shipping Delays
Hess Creations is not responsible for shipping delays caused by:
-
Carrier delays
-
Weather conditions
-
Incorrect or incomplete shipping addresses
Please ensure your shipping information is accurate at checkout.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 48 hours of delivery. Include your order information and photos if applicable so we can assist you promptly.
Local Pickup (If Applicable)
Local pickup may be available by arrangement. Please contact us before placing your order to confirm availability.
Contact Us
For any shipping-related questions, please contact:
Hess Creations
📧 Email: Raymondhess411@gmail.com
📞 Phone: 216-570-8826